Support center

Help with your StayLoyal account or loyalty card.

Tell us what happened and include the information listed below. Our team will respond within three business days.

Response commitment

We respond to support requests within three business days. Requests received on weekends or holidays begin the next business day.

For the fastest response, email us from the address associated with your StayLoyal account.

Customer card support

For people carrying a merchant's StayLoyal card.

Adding a loyalty card to Apple Wallet or Google Wallet
Recovering a card or opening its customer card page
Incorrect stamps, points, rewards, or redemption history
Privacy, access, correction, or deletion requests

Merchant support

For businesses managing loyalty programs.

Signing in, onboarding, and workspace access
Creating, publishing, or sharing a loyalty card
Scanner problems and transaction questions
Google Wallet setup and pass-update issues

What to include

Your name and the merchant or business name.
The email address associated with your account.
A clear description of what you expected and what happened.
The card link or card name, plus a screenshot of any error.
The device, browser, and wallet platform you were using.

Protect your information

Never send passwords, verification codes, payment-card numbers, Apple certificates, Google service-account keys, or other private credentials. StayLoyal support will never ask for your password or two-factor authentication code.

StayLoyal Software Inc.

Customer and merchant support is provided through this support center and at support@stayloyal.app.